Privacy Policy
Your privacy matters to us. This policy explains how helionyxtraq collects, uses, and protects your personal information when you use our valuation techniques platform.
Information We Collect
When you interact with our financial analyst training platform, we collect several types of information to provide you with personalized learning experiences and improve our services. The data we gather helps us understand how our users engage with valuation techniques and financial modeling content.
Personal Information
Usage Data
We automatically collect information about how you navigate through our platform. This includes which valuation models you access most frequently, time spent on different modules, and your progress through various financial analysis techniques.
How We Use Your Information
Your information enables us to deliver relevant content about financial valuation methodologies and create learning paths that match your professional goals. We analyze usage patterns to refine our curriculum and develop new modules that address emerging trends in financial analysis.
We never sell your personal information to third parties or use it for purposes unrelated to your educational experience on our platform.
Educational Services
Platform Improvement
We analyze aggregated user data to understand which valuation techniques resonate most with our audience and where students typically encounter challenges. This helps us refine existing content and develop new modules that address specific learning needs in financial analysis.
Data Protection and Security
Protecting your information is fundamental to how we operate. We implement multiple layers of security measures and regularly review our practices to ensure your data remains safe from unauthorized access or misuse.
Security Measures
Data Storage and Retention
We store your information on secure servers located in South Africa, with backup systems that comply with local data protection requirements. Account information and learning progress are retained while your account remains active, plus an additional two years to accommodate potential re-enrollment.
When you request account deletion, we remove your personal information within 30 days, though we may retain anonymized usage statistics for research purposes. Financial records related to course purchases are kept for seven years as required by South African tax regulations.
Your Privacy Rights
Under South African data protection laws, you have several rights regarding your personal information. We've designed straightforward processes to help you exercise these rights and maintain control over your data.
Access and Correction
You can view and update most of your personal information directly through your account dashboard. For data that isn't accessible through the platform, contact our privacy team and we'll provide a comprehensive report within 14 days.
Deletion and Portability
You can request complete deletion of your account and associated data at any time. We'll also provide your information in a portable format if you wish to transfer your learning records to another platform or maintain personal copies.
Account deletion requests are processed within 30 days. During this period, your account will be deactivated but data recovery remains possible if you change your mind.
Third-Party Services
Our platform integrates with several third-party services to enhance your learning experience. These partnerships are carefully selected based on their privacy practices and commitment to data protection.
Educational Partners
We work with financial industry organizations and professional bodies to provide additional resources and certification opportunities. When you participate in joint programs, we share relevant progress information with these partners under strict confidentiality agreements.
Technical Service Providers
International Data Transfers
While our primary servers are located in South Africa, some of our service providers operate from other countries. When your information is processed outside South Africa, we ensure appropriate safeguards are in place to protect your privacy.
Transfer Safeguards
Cookies and Tracking
Our platform uses cookies and similar technologies to remember your preferences, track your learning progress, and improve site performance. You can control cookie settings through your browser, though some functionality may be limited if you disable certain types.
Cookie Categories
This privacy policy was last updated in January 2025. We review our practices regularly and will notify you of any significant changes.
Privacy Questions?
If you have questions about this privacy policy or how we handle your information, our privacy team is here to help.
Email: info@helionyxtraq.com
Phone: +27413605545
Address: 14th Ave, Constantia Kloof, Roodepoort, 1709, South Africa